Families & carers

We know this is a big decision.

When someone you love starts somewhere new, you want to know they'll be comfortable, respected and happy. You'll have questions. Good. We'd much rather you asked them.

Families spending time together at OMAS
You know them best

Nobody knows them like you do.

You know the little things that make their day: what makes them laugh, what unsettles them, what they love doing. Tell us. It helps us get to know the person, not just their paperwork.

We'd love to hear about:

What they enjoyTheir personalityTheir routineHow they communicateWhat makes them laughWhat makes them uncomfortableTheir favourite activitiesTheir support needs
A warm, welcoming face at OMAS

It helps us understand the person, not just read about their needs.

Keeping in touch

We'll keep talking.

Tell us how things are going, about any changes at home, or anything that might affect their day. No question is too small.

And we'll keep you in the loop about important changes and how they're getting on.

People keeping in touch and sharing updates
Questions

Quick answers

If your question isn't here, give us a ring. No pressure, just a conversation.

Talk to us
Can I try OMAS before deciding?

Absolutely, and we'd encourage it. Pop in for a cuppa and a look around, then book a taster day to see what a real day feels like.

How do people get to OMAS?

However suits you best: family drop-off and collection, travelling independently, or arranged transport. Pick-up and drop-off options are available in some areas, so just ask.

What does a day cost?

We'll talk you through the daily fee before anyone starts: what's included (meals, refreshments and activities) and anything extra, like arranged transport or special outings. No surprises.

How can a place be funded?

Some people pay privately. Others use Direct Payments, a Personal Budget or Local Authority funding. Not sure which applies to you? Ask us and we'll explain the options.

Who can make a referral?

Anyone. Families, carers and professionals such as social workers or case managers all refer to us, and you're very welcome to get in touch for yourself.

Come and see us. See how it feels.

Meet the team, look around and get a feel for the place. No pressure.